TERMS & CONDITIONS
Fares and Booking Confirmation
(a) Holiday Escapes & Day Trips require the necessary deposit or payment by the due date to secure your seat.
(b) All prices are quoted in Australian Dollars, including GST and compulsory taxes where applicable. Please check the exact price of your tour at the time of booking. Airfares are based on the most direct route and are subject to class availability and any new Government taxes. Airline schedules are subject to change which may affect joining/departing arrangements and consequently that day’s itinerary. Any additional costs incurred, including overnight accommodation and transfers, are at the passenger’s expense. Rail prices are subject to change from time to time. All prices are valid subject to Government, hotel, fuel surcharges and currency fluctuations.
Cancellation Fees and Payment Terms
Theatre and Musical:
- Tickets are non-refundable.
- Full payment is required within 7 days of booking.
Day Trips:
- No cancellation fee if cancelled more than 14 days before departure, minus a $50 administration fee.
- 50% cancellation fee if cancelled within 14 days before departure.
- 100% cancellation fee for same-day cancellations or no-shows.
- Full payment is required 14 days before travel.
Guided Holidays and Short Breaks:
- Deposits, airfares, cruise, and rail fares paid to third-party operators are non-refundable and non-transferable.
- 50% of the fare for cancellations 60-46 days before departure.
- 100% of the fare for cancellations 45 days or less before departure.
- A $250 per person non-refundable deposit is required within 7 days of booking.
- Full payment is required 60 days before departure.
It is recommended to obtain travel insurance when paying monies to cover any non-refundable or cancellation fees that may apply.
Credit Card Surcharge
Payment by credit card will attract a 1.9% surcharge. There is no surcharge for payments made by cheque or direct transfer to our nominated bank account.
Extended Holiday Accommodation T&Cs
(d) Sole Use rooms attract a single supplement and we do not offer ‘willing to share’ services.
(e) If the booking is made as a twin share and one passenger cancels, then the party who is still travelling will be required to pay the single supplement.
(d) Twin share prices are per person unless otherwise stated.
Itinerary Changes
Tours will proceed as planned whenever possible. However, The Funtastic Tour Company reserves the right to make changes to prices, accommodations and transportation providers at any time, without notice.
Additionally, tours may be cancelled or altered due to unforeseen circumstances, including but not limited to, weather, road conditions, low enrollment, supplier or carrier issues, operational needs, or unavailable venues or attractions. The Funtastic Tour Company is not responsible for third-party tours, lodging, meals, and transportation, and relies on the information provided by these suppliers.
Therefore, The Funtastic Tour Company cannot guarantee the accuracy of information from third-party sources. All changes will be made with the passengers’ best interest in mind, and passengers will be notified of any alterations whenever possible.
Limitation of Liability
Our products include the services of operators, such as hoteliers, airlines, coach companies and other operators who are not agents, servants or employees of The Funtastic Tour Company. Although we take care in selecting the operators of services and optional tour excursions, we cannot and do not take responsibility for the conduct of the operators, their servants and agents, or for any ramifications of that conduct. Some third-party suppliers may require passenger contact details in order to fulfil dietary/medical requirements. The Funtastic Tour Company is obligated to offer this information unless advised by the ‘passenger/s’ not to do so.
The Funtastic Tour Company has a Passenger Code of Conduct and, as such, The Funtastic Tour Company representatives/crew or any carrier reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements of, any person during the course of the tour without refund, or anyone who:
- is incapable of caring for themselves without a minder/carer;
- is unable to cope with the requirements of the tour or who may need or require services or facilities that are not available;
- fails to comply with the reasonable instructions of The Funtastic Tour Company crew;
- engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other passengers;
- is a hazard to themselves or other passengers; and/or
- is likely to become objectionable to other passengers, The Funtastic Tour Company staff and/or third-party suppliers.
Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility. You agree that The Funtastic Tour Company is released from all liability for, and You agree not to hold The Funtastic Tour Company responsible for the termination of your travel arrangements in accordance with the previous condition, or any decision made by The Funtastic Tour Company or by any service provider who refuses to provide You with special accommodation facilities or services that are not available or who refuses to carry You by reason of any disability or medical condition.
The Funtastic Tour Company accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention or delay (including mechanical breakdown) beyond its reasonable control. This includes participation in environmental activities and/or events.
Any term, condition or warranty express or implied by Statute or otherwise, for the products and/or services is excluded to the full extent omitted by law. However, nothing in this booking contract excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Commonwealth) as amended, consolidated, supplemented or replaced.
To the full extent permitted by law, The Funtastic Tour Company’s liability arising under or in connection with this booking contract:
(a) Is limited to the re-supply of the products and/or services or the payment of the cost of the re-supply of the products and/or services to You; and
(b) Excludes liability for any indirect or any consequential losses suffered by You or any third party however, caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to You or any other party.
Limitation of Liability in the Event of Force Majeure
13. In the event that we cancel or change your travel arrangements in any way due to a Force Majeure event, we will not be liable to you in contract, tort, statute or restitution of any loss (including but not limited to loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly):
(a) The cancellation or change of travel arrangements; and/or
(b) The Force Majeure event.
For the avoidance of doubt, we are not liable to refund any part of the deposit and/or purchase price paid by you if we subsequently change or cancel your travel arrangements in connection with a Force Majeure event. World weather patterns, civil unrest and terrorism are becoming more erratic and unpredictable and these are risks beyond our control. It is your responsibility to purchase adequate comprehensive travel insurance to protect yourself against these risks.
Termination of Booking Contract or Change of Travel Arrangements Due to Force Majeure
12. If The Funtastic Tour Company, in its reasonable opinion, considers that any Force Majeure event prevents us (whether directly or through its employees, contractors, sub-contractors and agents) from lawfully and/or safely providing any products and/or services, the subject of the booking contract to You, We may immediately by written notice:
(a) Terminate the booking contract (in whole or in part); and/or
(b) Change your travel arrangements as reasonably practicable to ensure your safety and invoice You for any additional costs of performing this service as mentioned above.
Itineraries/Accommodation/Transport
The Funtastic Tour Company arranges tours on the condition that it is not liable for any damage, injury or loss which may occur due to accident, delay, irregularity or defect of any vehicle, vessel or accommodation.
- Airfares as part of your package holiday inclusions are provided in economy class and The Funtastic Tour Company cannot be responsible for seating allocation.
- Where a coach belonging to The Funtastic Tour Company is specified as the vehicle for your chosen tour, please be advised that if the vehicle was not available due to unforeseen circumstances, The Funtastic Tour Company has the right to replace the vehicle with their chosen supplier, and the same on-board facilities may not be available.
The tour itinerary is a guide only, and although We will make every reasonable effort to adhere to the program, We reserve the right to make any alterations as necessary. Alterations may come about due to tidal or weather conditions, strikes, public holidays, local festivals, renovations and/or upgrades or other reasons. Any additional expense incurred by the passenger is not our responsibility. We can give no guarantee of the exact arrival and departure times for carriers and operators used by Us on the tour, and will not be liable for failure to make connections with other services or attractions beyond its control.
The operation of each tour is subject to a minimum number of guests wishing to travel on that tour.
Luggage restrictions may vary depending on tour type and destination. As a general guideline, luggage should not exceed 20 kilograms per person.
The Funtastic Tour Company’s hostess is on tour for companionship, guidance and assistance to coach captains. All Our tours are escorted subject to a minimum loading of 20 passengers. If the tour runs with fewer than 20 passengers, the coach captain may take on both roles of tour host and driver.
All accommodation is twin share unless stated otherwise, however, we cannot be actively involved in seeking someone for you to share with. Single rooms may be available for an additional fee; however, The Funtastic Tour Company gives no guarantee that sufficient (or any) single rooms will be available on any given tour.
The information presented in Our brochures is to the best of Our knowledge correct at the time of publication. However, changes beyond Our control may occur with respect to prices, itineraries, duration of holidays, standard of services and tour content. Surcharges may apply. Every effort is made to ensure brochure accuracy at the time of going to print, and The Funtastic Tour Company cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
Special Meals
Please advise The Funtastic Tour Company of any special dietary requirements at least 14 days before departure. Note that this will be on a request basis only, as The Funtastic Tour Company cannot guarantee the availability of special meal types.
Health and Fitness/Activity Level
Passengers of The Funtastic Tour Company must be able to meet the following activity level requirements:
- Participate in guided or unguided small walking tours at a relaxed pace
- Walk on mostly level ground
- Tackle an occasional flight of stairs or incline
- Stand for 15 minutes, without needing to sit down
- Get on and off transportation unaided
- Manage Your own luggage
We do not, nor are We required to, provide carers or assistants for those with reduced mobility or other health needs. It is Your responsibility to arrange for such a carer if so required. Any such carer will pay the full price of any tour.
In particular, hostesses, tour guides, coach captains, and Your fellow passengers will not act as assistants or carers in these circumstances.
Seat Allocation on Extended Holidays
To ensure the enjoyment of all passengers, and to enable You to get to know your fellow travellers, We encourage a daily seat rotation system in which all passengers are encouraged to participate.
Service Inquiry
If a problem occurs during Your tour, please advise Your hostess or coach captain as soon as possible, so that steps can be taken to resolve the matter. If for any reason You remain dissatisfied, any complaint must be made in writing to Us within thirty (7) days of the last day of the tour.
Travel Insurance
As well as the matters previously referred to in these Terms and Conditions, The Funtastic Tour Company is not liable for lost or damaged baggage and personal property. We strongly recommend that You take out fully comprehensive travel insurance with a reputable insurer at the same time as paying Your deposit.
Privacy Policy
It is important to keep up-to-date personal contact information whilst on tour. This information will be accessed by The Funtastic Tour Company’s staff in the event of an emergency.
At The Funtastic Tour Company, We recognise the importance of Your privacy and will only use Your personal information in accordance with Our Privacy Policy and in accordance with the Privacy Act 1988. Full details of how We use and disclose Your personal information for the purposes for which it was collected can be obtained by visiting our website at TheFuntasticTourCompany.com.au, or by emailing Admin@TheFuntasticTourCompany.com.au
Promotional Material
You agree that The Funtastic Tour Company representatives or third-party suppliers may take photographs and films of You while You are on tour and that these may be used in Our promotional material and/or online without obtaining any further consent or payment in respect of such photographs and/or films. Close-up photos will not be used without Your specific permission. You consent to us using comments listed in surveys for The Funtastic Tour Company promotional purposes.
