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    FAQ

    FREQUENTLY ASKED QUESTIONS
    Day Trips & Holiday Escape FAQs

    Meals Inclusions:
    • Enjoy complimentary meals during the tour, including (L) Lunch, (MT) Morning Tea, and (D) Dinner as specified.

    Price Disclaimer:
    • Please be aware that prices are subject to change without prior notice.

    Booking Information:
    • To secure your reservation, conveniently book online, email us at hello@thefuntastictourcompany.com.au, or call us at 07 5294 0402.

    Door-to-Door Pickup:
    • Do you live between Maroochydore and Caloundra, take advantage of our door-to-door pickup service. Note: Larger vehicles may have restrictions in certain retirement villages, in which case we'll provide a meeting point at the main entrance or a suitable location.

    Central Meeting Point Option:
    • Opt for a central meeting point to minimise bus ride time during individual pickups. Refer to tour details for specific information.

    Special Requirements:
    • If you plan to bring a wheelie walker, please notify us in advance to ensure effective accommodation due to limited space.

    Theatre Bookings
    Full payment is required within 7 days of booking.

    Day trips
    Full Payment is required 14 days before travel.

    Holiday Escapes
    A non-refundable deposit of $250pp on receipt of your booking form. Please do not pay until such time you have receive your booking form.
    Full payment is required 60 days prior to departure.

    It is recommended to obtain travel insurance when paying monies to cover any non-refundable or cancellation fees that may apply.

    Theatre Bookings
    Tickets are non-refundable

    Day Trips
    Deposits, airfares, cruise and rail fares paid to third-party tour operators are non-refundable and non-transferable.

    0% cancellation fee applies for bookings cancelled more than 14 days before departure less a $50 administration fee per booking.

    50% cancellation fee applies for bookings cancelled within 14 days before departure.

    100% cancellation fee applies for same-day cancellations or no-shows

    Holiday Escapes
    Deposits, airfares, cruise and rail fares paid to third-party tour operators are non-refundable and non-transferable.

    Cancellation More than 90 days before departure – $50 per person

    Cancellation 90-61 days before departure – 25% of fare

    Cancellation 60-21 days before departure – 50% of fare

    Cancellation 20 days or less before departure – 100% of fare.

    • Payment via Credit Card (1.9% bank fee)
    • Direct Deposit Marge Barry Pty Ltd t/a The Funtastic Tour Company BSB 084-961 Account: 92-486-8045
    • Cheque posted to 31 Albatross Avenue, Nambour 4560
    * Please ensure you provide your name as your reference
    • Cash on the day is not possible for any tour

    Book online: www.thefuntastictourcompany.com.au
    Email: hello@thefuntastictourcompany.com.au
    Phone: 07 5294 0402

    Convenient Door-to-Door Pick-up - We offer door-to-door pick-up services from the following suburbs:

    • Nambour
    • Maroochydore
    • Alexandra Headland
    • Sippy downs
    • Buderim
    • Mooloolaba
    • Parrearra
    • Kuluin
    • Meridan Plains
    • Mountain Creek
    • Buddina
    • Warana
    • Bokarina
    • Birtinya
    • Wurtulla
    • Currimundi
    • Little Mountain
    • Caloundra
    • Baringa

    Available upon request. Subject to specific tour and travel direction

    • Pacific Paradise
    • Twin Waters

    Certainly, as long as you have informed us beforehand. Regrettably, we cannot ensure storage availability without prior notification. Please make sure to inform us in advance to guarantee storage arrangements.

    While not all rooms have walk-in showers, generally properties offer a certain number of rooms with this feature to cater to your preferences. Other rooms may be equipped with shower over baths, including handrails and no-slip mats, ensuring safety and convenience. Special requirements can be requested but are not guaranteed.

    We will call with your pick-up time in most cases 3 days before your day trip. This allows for last-minute bookings and or cancellations before we calculate individual pick-up times.

    Holiday Escapes & Day Trips have all inclusions itemised in each individual itinerary.

    Breakfast (B), Lunch (L), Dinner (D) as indicated for each tour.

    Our holiday escapes can be anything from 2 days at Mt Tamborine; 3 days in Toowoomba; 4 days on Fraser Island; 5 days supporting rural communities on the Western Darling Downs; 8 days on Norfolk Island; 9 days exploring Darwin, Kakadu, Katherine and the Top End; or 10 days in Tasmania.

    Holiday Escapes - Due to our Workplace Health and Safety standards, we restrict baggage to 20kg per person – regardless of flight allowances. You may also bring one small soft carry-on bag that can be stowed in the overhead compartment.

    Day Trips - 1 Small day bag, handbag is permitted

    Travel insurance is not included in your holiday escape package and we strongly advise that you purchase a comprehensive travel insurance policy through an independent travel insurance provider.

    Generally, you will receive your documents 2 weeks prior to departure.

    This will depend on not only your personal preference, but the destinations we are visiting and the time of year we will be travelling. We advise you to bring at least one ‘smart’ outfit for special evenings, but that certainly doesn’t mean a formal dress or tie. We do recommend bringing items that are casual and lightweight, preferably requiring no ironing. You’re meant to be having an enjoyable holiday escape, right? Remember to bring shoes to match your ‘smart’ outfit.

    Suggested Clothing:

    ☐ Underwear

    ☐ Swimsuit

    ☐ Good Walking Shoes And Socks

    ☐ Sleepwear

    ☐ Waterproof Jacket

    ☐ Umbrella

    ☐ Shirts or Blouses

    ☐ Jeans or Trousers

    ☐ Shorts or Skirts

    ☐ Cardigan or Jumper

    ☐ Warm Jacket

    ☐ Hat

    ☐ Sunglasses

    Other Suggested Items:

    ☐ Toiletries

    ☐ Sunscreen

    ☐ Beach Towel

    ☐ Water bottle with screw top lid

    ☐ Facecloth

    ☐ Insect Repellent

    ☐ Travel Alarm Clock

    ☐ Medications – prescription and preventative for any ailments that might occur while you’re away. For example, pain relief; motion sickness; vomiting; diarrhoea; cold and flu etc. We suggest you always carry prescription medication in your hand luggage.

    ☐ Torch

    ☐ Travel Sachets of Washing Detergent

    ☐ Plastic Bags for Dirty Clothes

    Being Away From Home:

    Arrange for the care of any pets;
    Cancel newspaper and other deliveries to your home;
    Unplug all electrical appliances and remove all perishable goods;
    Leave a key with a neighbour, friend or relative so they can keep an eye on the house, water the plants and collect your mail;
    You might even consider notifying your local police station of your impending absence and let them know who has the spare key.
    Flying:

    Label your case with the first destination and include your home address on your luggage tag;
    Ensure you carry all your travel documentation in your hand luggage;
    Also in your hand luggage, include medications, toiletries and reading material;
    Flights can be more enjoyable when wearing loose clothing and comfortable shoes;
    Eat sensibly and drink plenty of water, rather than alcohol;
    Shampoo, conditioner, toothpaste and body lotions are all available in travel sizes at your local pharmacy. Not only will they save weight but, if they are each under 100ml, you’ll be allowed to carry them in your hand luggage;
    Hand Sanitiser:

    Became a staple during the global COVID-19 pandemic and is a good idea to keep it a habit, especially when traveling;
    When visiting tourist attractions, we tend to touch lots of things that lots of other people have also just touched;
    Reduce the risk of catching bugs with the regular use of hand sanitiser.
    Pick-Pockets:

    Don’t let pickpockets spoil your holiday – Keep valuables under cover. When you travel you must protect your passport and cash.
    Pickpockets:

    Are more common and skilled than you might think;
    Minimise your risk by wearing a money belt that goes under your clothes.
    Missing Luggage:

    When traveling as a couple, split belongings between two cases so if one case goes astray neither person is left without a change of clothes;
    Also, when traveling as a couple, have an ATM and/or credit card each so if one person loses their wallet or purse, you still have spending ability.
    Drinking Water:

    We highly recommended you always carry your water bottle with you, particularly in the warmer climates;
    We generally have our esky filled with water bottles, so please ask us for one if yours is empty.
    Protect and Keep Australia Beautiful:

    Let’s respect our beautiful country and help us protect the countryside;
    We encourage you to use the rubbish bin provided.

    The Funtastic Tour Company has a Passenger Code of Conduct and, as such, The Funtastic Tour Company representatives/crew or any carrier reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements of, any person during the course of the tour without refund, or anyone who:

    is incapable of caring for themselves without a minder/carer;
    is unable to cope with the requirements of the tour or who may need or require services or facilities that are not available;
    fails to comply with the reasonable instructions of The Funtastic Tour Company crew;
    engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants;
    is a hazard to themselves or other passengers; and/or
    is likely to become objectionable to other passengers, The Funtastic Tour Company staff and/or third-party suppliers.

    Tours will proceed as planned whenever possible. However, The Funtastic Tour Company reserves the right to make changes to prices, accommodations and transportation providers at any time, without notice.

    Additionally, tours may be cancelled or altered due to unforeseen circumstances, including but not limited to, weather, road conditions, low enrollment, supplier or carrier issues, operational needs, or unavailable venues or attractions. The Funtastic Tour Company is not responsible for third-party tours, lodging, meals, and transportation, and relies on the information provided by these suppliers.

    Therefore, The Funtastic Tour Company cannot guarantee the accuracy of information from third-party sources. All changes will be made with the passengers' best interest in mind, and passengers will be notified of any alterations whenever possible.