Privacy Policy

    We Respect Your Privacy

    1.1  The Funtastic Tour Company respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the General Data Protection Regulations (GDPR). This Privacy Policy sets out how we collect and treat your personal information.

    1.2  “Personal Information” is information we hold that we use to identify you or where your identity is reasonably apparent from the information provided.

    Collection of Personal Information

    2.1  The Funtastic Tour Company will, from time to time, receive and store Personal Information you enter onto our website, provided to us directly or given to us in other forms.

    2.2  You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your products or services order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

    2.3  Additionally, we may also collect any other information you provide while interacting with us.

    How We Collect Your Personal Information

    3.1  The Funtastic Tour Company collects Personal Information from you or from your representatives in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our products or services to you.

    3.2  This may happen when you fill out a form or when you give us Personal Information in person, on the telephone, through email or other correspondence.

    Use of Your Personal Information

    4.1  The Funtastic Tour Company may use Personal Information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your Personal Information to improve our products and services and better understand your needs.

    4.2  The Funtastic Tour Company may contact you by a variety of measures including, but not limited to telephone, email, text or mail.

    Disclosure of Your Personal Information

    5.1  We may disclose your Personal Information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal Information is only supplied to a third party when it is required for the delivery of our products or services.

    5.2  We may from time to time need to disclose Personal Information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

    5.3  We may also use your Personal Information to protect the copyright, trademarks, legal rights, property or safety of The Funtastic Tour Company,, its customers or third parties.

    5.4  We may, from time to time, collect information from you that will be stored or processed or transferred (between parties) including electronically in Australia or in countries outside of Australia.

    5.5  If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any Personal Information and non-Personal Information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

    5.6  By providing us with Personal Information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your Personal Information to third parties, we will request that the third party follow this Privacy Policy regarding the handling of your Personal Information.

    Security of Your Personal Information

    6.1  The Funtastic Tour Company is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

    6.2  The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that Personal Information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

    Access to your Personal Information

    7.1  You may request details of Personal Information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at

    7.2  We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances required or set out in the Privacy Act 1988 (Cth).

    Complaints About Privacy

    8.1  If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box 82 Caloundra, Queensland 4551, Australia. We take such complaints very seriously and will respond shortly after receiving written notice of your complaint.

    Changes to Privacy Policy

    9.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. If interested, please check back from time to time to review our Privacy Policy.


    10.1  When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site and for statistical purposes so that we can improve the supply of our products and services.

    10.2  We may, from time, to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

    Our website may also, from time to time, use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

    10.3  Our site may, from time to time, have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Funtastic Tour Company is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.

    General Data Protection Regulations (GDPR)

    11.1 If you are a resident of the European Economic Area (EEA) you have certain rights and protections under the GDPR regarding the processing of your Personal Information.

    11.2 We rely on the following lawful means of processing your Personal Information:

    • Where it is necessary to fulfil a contract with you.
    • Where you have given us valid consent to use your Personal Information, we will rely on that consent and only use the Personal Information for the specific purpose for which you have given consent. This includes where we send information or notifications via email or mobile.
    • Where it is to further our legitimate interests where they are not overridden by your rights or interests, including usage statistics, analytics and internal analysis so we can improve our services.

    If you are an EEA resident, you have certain rights including:

    • the right to be informed;
    • the right of access;
    • the right of rectification;
    • the right to object;
    • the right to restriction of processing;
    • the right to erasure or to be forgotten;
    • the right to data portability; and
    • the right not to be subject to automated processing.

    If you would like to access Personal Information we hold about you, or ask for that information to be corrected, please contact us. In some circumstances you also have a right to object or to ask that we restrict certain processing activities or delete your Personal Information. If you would like to limit or request deletion of your Personal Information or exercise any other rights you can do so by contacting us.

    11.3 Withdrawing Your Consent under GDPR

    You can withdraw your consent to our collection or processing of your Personal Information by contacting us at any time. If you withdraw your consent to the use of your Personal Information, you may not have access to our website or our services. In some circumstances where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent, for example, if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our website and services secure.

    11.4 Our Compliance under GDPR

    All Personal Information stored on our platform is treated as confidential. It is stored securely and is accessed by authorised personnel only. Our collection is limited in relation to what is necessary, for the purpose for which the Personal Information is processed and kept only for so long as is necessary for the purpose for which it was collected.

    We implement and maintain appropriate technical, security and organisational measures to protect Personal Information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and pseudonymisation of Personal Information and we have adequate cyber security measures in place.

    11.5 Your Acknowledgement under GDPR

    By providing us with your Personal Information, you consent to us disclosing it to third parties who reside outside the EEA. We will ensure these third parties are GDPR compliant.


    12.1  The use of this website is at your own risk. We will take all reasonable steps to keep your Personal Information secure but to the maximum extent permitted by law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your information. You and your organisation agree to indemnify and hold harmless The Funtastic Tour Company from and against any loss, damage, cost, expense, claim proceeding or liability of any kind that The Funtastic Tour Company may incur to any third party that arises directly or indirectly from your use of this website and your activities in connection with this website.


    If you have any questions relating to this Privacy Policy or wish to access Personal Information we hold, please contact us at